Refund policy

Returns

Due to the delicate nature of original artwork, limited-edition prints, and hand-finished pieces, all purchases that have been made through www.bygraciacarr.com are final. We do not offer returns, refunds, or exchanges on the basis of change of mind, incorrect size selection, incorrect shipment details, or general preference once an order has been processed. Please ensure you carefully review artwork dimensions, specifications, and delivery / contact details you provide before completing your purchase. Please note, we cannot provide a refund on products that are refused, by the customer as a result of your home country's import duties or taxes. It is the responsibility of the customer to check these prior to purchase. 

Damages & Issues

Every artwork and print is inspected and packaged with great care before leaving the studio. In the unlikely event that your order arrives damaged during transit:

1. Contact the studio within 48 hours of delivery at contact@bygraciacarr.com
2. Include your Order Number, a brief description of the damage, and a clear photograph of both the damaged item and the outer packaging / shipping container

Once verified, we will work with you to arrange an appropriate solution (such as a replacement for editioned prints, or a repair/insurance claim process for original works).

Please note: Damage claims made after 48 hours of recorded delivery cannot be accepted. 

Commissions & Original Works

Deposits and full payments made for custom artwork commissions or high-value original drawings are strictly non-refundable. 

Unclaimed Packages & Incorrect Addresses 

The studio is not responsible for orders shipped to incorrectly provided addresses or  packages that are returned to sender due to missed delivery attempts/unclaimed custom fees. Reshipment costs for returned packages will be the responsibility of the buyer. 

Contact

For any queries or questions related to your order, please contact us at contact@bygraciacarr.com